Answer: Of course not, you’d use the damn thing to drive screws and get a hammer for the nails.
So, why the obvious question? Because the honeymoon’s over at work. While I still believe in the company, I’m not terribly happy with the way the department I work in is run. They focus so completely on sales, they ignore the fact that keeping the customer happy is just as important. If you don’t have a good reputation, you’ll never sell anything to anyone.
Probably should add some details… Or all that is just rhetoric.
Ok, they had a system where every call had to meet certain criteria proving that you did everything you could to ensure a happy customer. It was very detailed and thorough. An entire team is devoted to listening to calls and making sure they follow the rules. If you don’t, you don’t get your sales bonus. Checks and balances.
The “problem” was that a lot of the big salesmen (and women) weren’t getting their bonuses because they didn’t care about the customer and it showed in the calls. Now, you say “What’s wrong with that? That’s why the system is in place, right?” Right.
So, what do they do? Do they force the big salespeople to spend more time worrying about the customer’s satisfaction?
No, they neuter the checks and throw out the balances.
The new system just says if you tried to help the customer, you get your bonus. Bullshit. It went from quantifiable to subjective. All to keep the big sales going, because that’s what’s important right? Right? Blah.
So, I’m most likely going to be fired in a few weeks, maybe months, because I don’t care about the sales. I care about keeping the customer happy. Everything measurable about that says I’m excelling. But my sales numbers suck. So I’m going to get fired.
Now what they should do is move me to a position that is more support and less sales. Use my knowledge and my strengths instead of punishing me for my weaknesses. Don’t throw out the screwdriver because it can’t pound nails. Use the damn thing to drive screws. Use me to help the customers. And leave me out of the sales crap.